WIAL Board member, Director of WIAL Better World Fund, dormer Director of Microsoft, Managing Director of Be Leadership, is an experienced coach, facilitator and consultant. She has a particular expertise in team coaching and was the first Action Learning coach certified in the United Kingdom by the World Institute for Action Learning (WIAL). As one of only 10 coaches globally to obtain the Master Action Learning Coach qualification, Shannon frequently teaches the Action Learning Coach Certification courses held in Britain and uses action learning coaching to support her clients in creating sustainable cultural change. She is also a WIAL Board Member since 2015 and is Chair of the Institute’s Committee for Fundraising, Scholarships and Grants. As part of this work, Shannon uses action learning with clients to help create sustainable cultural change. She spent 17 years with Microsoft in a variety of leadership roles across the business and HR, with responsibilities managing globally distributed, multi-functional teams. Front Lines were held in Kenya in 2010, Peru in 2011, and The Philippines in 2013 and most recently in Ghana in February 2014. In 2013, Shannon was awarded the Best Practice Institute’s Top Practitioner Award for Talent Management. Banks also served as co-editor with Marquardt for a special issue of Advances in Developing Human Resources journal titled “Theory to Practice: Action Learning” published in Spring 2010. Co author of Optimizing the power of Action Learning – 3th edition. Shannon holds a Master’s Degree from the University of Birmingham, England. She also has completed an executive coaching certification with the NeuroLeadership Institute and is accredited as an ACC with the International Coach Federation.